At Kosmos Hosting Services we want you to be happy with your purchase. If something isn’t right — a repair didn’t fix the issue, a part in your custom build failed, or a service didn’t work out — please contact us first so we can make it right. Reaching out to us directly is almost always faster than filing a dispute with your bank or card issuer, and it lets us resolve the problem without the delays a formal chargeback involves.
How to reach us
Before requesting a refund or opening a payment dispute, please contact us so we can look into it:
- Client Portal: kosmospc.com/clients
- Email: support@kosmospc.com
Include your order number and a description of the issue, and we’ll respond as quickly as we can.
Refund terms by purchase type
Because we sell a mix of digital products, services, and custom-built hardware, refund terms vary by what you purchased:
Digital downloads (themes)
All digital downloads, including WordPress themes, are final sale and not eligible for a refund once purchased. If a theme you bought from us is defective or not working as described, contact us — we’ll fix it or work out a resolution with you.
Repair services
Computer and laptop repair, tablet repair, game console repair, and data recovery are covered by a 30-day refund window from the date service is completed. If the issue we repaired recurs or the work wasn’t performed as agreed, contact us within 30 days for a refund or a free follow-up repair.
Custom gaming computer builds
Custom PC builds are covered by a 90-day refund window from the date of delivery. Beyond 90 days, individual components remain covered for as long as that part is still eligible for manufacturer RMA — if a part fails and is still within its RMA-eligible period, we’ll handle the RMA process for you at no charge.
Custom website builds
Basic, Premium, and Ultimate custom website packages are handled on a case-by-case basis. Contact us to discuss your specific project — refund eligibility depends on how much work has been completed and delivered.
Hosting plans, VPN service, and everything else
Hosting plans, the Gaming VPN service, and any other purchase not listed above are covered by a 24-hour refund window from the time of purchase or activation.
How refunds are issued
Approved refunds are credited back to your original payment method. Processing times vary by bank or card issuer, so it may take a few business days to appear on your statement after we process it.
Before filing a dispute
If you believe you were charged in error, or you’re unhappy with a purchase, please reach out to us using the contact info above before filing a chargeback or dispute with your bank or card issuer. We stand behind what we sell and would much rather resolve the issue directly with you.